1. PREAMBLE

The website www.barbaradellarovere.com is edited and managed by the company Barbara della Rovere on rue du Champ de Mars 24, 75007 Paris, France. It is registered at the “Registre du commerce et des sociétés de Paris”, with the European VAT code number FR66809679194.

You can contact the company at contact@barbaradellarovere.com

 

2. ORDERS

Buyers

The Buyer hereby declares that he/she has read and accepted these GTCS in their entirety prior to placing his/her order on the Site.

To be entitled to place a valid order on the Site, the Buyer must be at least 18 years of age and have legal capacity or be in possession of parental authorisation permitting him/her to place orders on the Site.

 

The Site reserves the right to cancel any order (against refund) deemed not to meet the aforementioned criteria, without it however, being liable.

 

When the Buyer gives Barbara della Rovere, via the site, their bank account details, needed for delivery of the product(s) featured on the site, they must check the accuracy and the exhaustiveness of this information. In the case of a mistake in the contact details, Barbara della Rovere could not be held responsible for the inability to deliver products.

 

Products

The products sold by Barbara della Rovere are those shown on the Site.

The Site may in no event be held liable if the illustrations are incorrect. Furthermore, the Site may not be held liable if the descriptions of the products shown on the site do not match those delivered insofar as any errors do not affect the essential characteristics of the product, within the meaning of Article L111-1 of the French Consumer Code.

 

The site shall inform the Buyer of the latest date by which it undertakes to deliver the products selected by the Buyer.

The Site shall honour orders placed by the buyer as long as stocks last. Barbara della Rovere shall do its utmost to present an up-to-date record of product availability on the Site.

 

Prices

The prices of the products shown on the Site are in euros, including VAT, but do not include the buyer's contribution to shipping costs.

Discounts shall be applied on order and shown in the buyer's shopping basket, if he/she meets the terms and conditions that apply to take advantage of them and has correctly filled in the promotion codes.

The buyer's contribution to shipping costs amounts, depending on the terms of delivery is determined according to the country.

 

CAUTION: If the delivery country is not part of the European Union, customs duties may be charged to the recipient. Barbara della Rovere has no control over these charges that are the sole responsibility of the Buyer and must be incurred by the Buyer.

 

Barbara della Rovere reserves the right to change the prices without notice at any time. The prices applicable to the Buyer on order shall be those shown on the Site at the time of the Buyer's confirmation of his/her order on the Site.

 


Payment

Barbara della Rovere website uses the Stripe secure payment system, provided by Tictail. The entire transaction is sent in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode.

 

No bank information is stored on our server and Barbara della Rovere has no access to Buyers bank details: the input form is hosted directly at our partner bank.  We thus guarantee you a high level of security for all of your transactions on the Site.

 

Payment is payable on order, by debit/credit card (including Amex) and Paypal only. The Buyer guarantees Barbara della Rovere that he/she is fully entitled to use the debit/credit card used to pay. Should a Buyer's payment be refused by the bank, Barbara della Rovere reserves the right to cancel shipping of his/her order. All new orders placed by such Buyer may be suspended or cancelled by Barbara della Rovere.

 

Only the debit/credit cards mentioned on the website are accepted. When placing the order, the Buyer must provide the Site with the relevant information on his/her debit/credit card requested of him/her (card number, expiry date, security code (on the back of the card)). The online payment is secure.

 

The Buyer expressly recognizes that the transmission - in addition to the full name as it appears on their credit card - their card number, the expiration date of the latter and, above all, its cryptogram give authorisation to debit their account of the price of the Product(s) ordered on the Site.

 


 Shipping 

 

Upon confirmation by the bank of acceptance of the Buyer's payment, Barbara della Rovere shall process the order insofar as stocks last.

 

Orders are delivered to the delivery address provided by the Buyer when ordering on the Site, provided that contact details are correct.

 

As Barbara della Rovere has no control over such times, the payment of any penalties or compensation to the Buyer by Polyvalence SAS shall not be accepted on any grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 3–b of these GTCS.

If, in spite of everything, it proves impossible to complete delivery or should the Buyer refuse to accept said delivery, the parcel shall be returned to Barbara della Rovere. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within twenty-five (25) days at the latest of return of the parcel to Barbara della Rovere. 

Delivery times are likely to vary depending on the destination chosen by the buyer. In the vast majority of cases orders are sent the day of the purchase or the next day when the purchase is made after 4pm.

The following delivery times have been made available by DHL solely for information purposes: 

European Union : 2 days

USA: From 4 days (East Coast) to 4 days (West Coast) depending upon the State.

UAE and HK: 3 days

The rest of the world: 2 to 5 days depending on the country

Delivery times provided here are those advised by DHL.

Delivery times are counted in working days. Nonetheless exceptions do occur according to the country of delivery, notably in EU and in international countries outside of the EU, in cases such as these the day of delivery is counted in working days.

The buyer can follow their parcel on the internet by using their order number and the link which DHL sent to them after placing their order. 

Barbara della Rovere cannot be held responsible for the proper execution of DHL's obligations to the extent that the failure or improper performance of its (DHL’s) obligations to the Purchaser, the result is attributable to the latter or an unpredictable and insurmountable third party to organise a distance selling contract with the latter or in the case of a major event (see Art. L.121-20-3 of the Code of Conduct).

 

Returns and right of withdrawal

The buyer may return any products which he does not wish to keep within thirty (30) calendar days as of the date of receipt of his order.

To obtain a refund on these products or exchange them for another product (within the limits of available stocks), the buyer must pay the return costs and must return the product(s) to us new and in their original packaging within thirty (30) calendar days as of the date of receipt of his/her order.

We would ask the buyer to package the products carefully in order to avoid any problems with the return.

Prior to the return of the product by the buyer, the latter must email contact@barbaradellarovere.com to apply for a return or an exchange.

Returned parcels must be sent to the following address only:

Barbara della Rovere, Via Annia Faustina 56, 00153, Italia

It is recommended that the Buyer keeps proof of the dispatch of his/her parcel provided by the postal services. If the parcel is not received by Barbara della Rovere, and without proof of its correct distribution by the postal services, the liability of Barbara della Rovere may not be invoked. All risks related to the return of the product shall be borne by the Buyer.

If the parcel is returned to Barbara della Rovere without being opened, the cost of return to Barbara della Rovere shall be borne by the Company. (Unless otherwise agreed by Barbara della Rovere).

 

Barbara della Rovere does not accept the return of products carried forward. 

IMPORTANT: For non EU clients who wish to return/exchange a product, please mention on the parcel that the content does not have any commercial value, to avoid any customs duties that Barbara della Rovere would be charged.

When sending back an exchanged product, Barbara della Rovere shall do the same to avoid a second customs duty charged to the buyer.



4. WARRANTY

All products sold by Barbara della Rovere are covered by a legal warranty of conformity as stipulated in articles L.211-4 to L.211-14 of the French Customer Code and by legal warranty of defects in the object of purchase as stipulated in articles 1641 to 1649 of the French Civil Code.



5. INTELLECTUAL PROPERTY

Barbara della Rovere owns the rights over this Site and all elements, trademarks, logos, illustrations, texts, sound effects, etc. appearing hereupon.