Returns and right of withdrawal
The buyer may return any products which he does not wish to keep within thirty (30) calendar days as of the date of receipt of his order.
To obtain a refund on these products or exchange them for another product (within the limits of available stocks), the buyer must pay the return costs and must return the product(s) to us new and in their original packaging within thirty (30) calendar days as of the date of receipt of his/her order.
We would ask the buyer to package the products carefully in order to avoid any problems with the return.
Prior to the return of the product by the buyer, the latter must email firstname.lastname@example.org to apply for a return or an exchange.
Returned parcels must be sent to the following address only:
Barbara della Rovere, Via Annia Faustina 56, 00153, Italia
It is recommended that the Buyer keeps proof of the dispatch of his/her parcel provided by the postal services. If the parcel is not received by Barbara della Rovere, and without proof of its correct distribution by the postal services, the liability of Barbara della Rovere may not be invoked. All risks related to the return of the product shall be borne by the Buyer.
If the parcel is returned to Barbara della Rovere without being opened, the cost of return to Barbara della Rovere shall be borne by the Company. (Unless otherwise agreed by Barbara della Rovere).
Barbara della Rovere does not accept the return of products carried forward.
IMPORTANT : For non EU clients who wish to return/exchange a product, please mention on the parcel that the content does not have any commercial value, to avoid any customs duties that Barbara della Rovere would be charged.
When sending back an exchanged product, Barbara della Rovere shall do the same to avoid a second customs duty charged to the buyer.